1. Introduction

This Refund Policy outlines the terms under which refunds may be issued by TechWave Solutions for its IT consulting and software development services.

2. Nature of Services

As we provide digital services and customized solutions, all work delivered is based on client-specific requirements. Therefore, refunds are subject to the conditions outlined below.

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The project has not yet been started

  • Payment was made in error (duplicate or incorrect transaction)

  • We are unable to deliver the agreed service

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Work has already commenced or been completed

  • Change of mind after project initiation

  • Delays caused by lack of communication or input from the client

  • Project scope changes after agreement approval

5. Partial Refunds

In certain cases, partial refunds may be granted:

  • If a project is canceled mid-way, charges will apply for the work already completed

  • Milestone-based projects will only be refunded for incomplete milestones

6. Refund Request Process

To request a refund, please contact us with:

  • Your name and contact details

  • Project or invoice reference

  • Reason for refund request

📧 Email: techwavesolutions@gmail.com
📞 Phone: +92 (0301) 2345678

7. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued using the original payment method, where possible

8. Dispute Resolution

We encourage clients to contact us first to resolve any issues. We are committed to finding fair and transparent solutions.

9. Policy Updates

TechWave Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be effective once posted.